Help For Communities

By bellmannews / March 30, 2020
stonehaven sunset over gently lapping waves and shoreline

Major organisations come together –

From Aberdeenshire Council communications team

A new website and phoneline launched today, providing people all across Grampian with information on how to access social, practical and emotional support on Coronavirus (COVID-19).  

The new Assistance Hub goes live this morning, pulling together links to the latest advice from a range of partners including all three local authorities, Police, Health, Red Cross, volunteers and community information. It is a site for anyone in Aberdeen City, Aberdeenshire and Moray, with information for residents and businesses alike.   

The website address is or call 0808 196 3384 (8am-8pm 7 days a week). 

The website is full of links with up-to-date information. The main objective is as a focal point for information and assistance for anyone affected by coronavirus anywhere in Grampian. It is also a way for residents to offer their support which they can safely deliver in their communities. Staff are on the phone to provide callers with up to date information, or to link them up with the right person who can quickly answer questions.  

Another important feature is that the site can be used to request help on behalf of someone else, allowing friends and neighbours to signpost to someone in need.

Amanda Croft is the Chief Executive of NHS Grampian and is chair of the Grampian Local Resilience Partnership who set up the new Assistance Hub. She said: “These are unprecedented times for people across Grampian and the community resilience we are seeing is outstanding. Partner agencies who are providing first line care for people came together (virtually) and as a result we have, together, established a single source of support. The main aim of the website and phoneline is to allow people to reach out for help, as well as providing a way for people to offer their help safely in their own communities.

“In a pandemic, we know that people feel isolated and scared, and I am hopeful that they will see this virtual Assistance Hub as somewhere they can go to get the help they need.”  

The web link is and the phone number is 0808 196 3384 (8am-8pm 7 days). 

The site and phoneline have been set up in partnership between members of the Local Resilience Partnership, principally:

Aberdeenshire Council

The Moray Council

Aberdeen City Council

NHS Grampian

Police Scotland

Scottish Fire & Rescue Service

Scottish Ambulance Service

HM Coastguard