Some of you may have been aware that a Flood Warning was issued for coastal flooding in Stonehaven overnight on Wednesday into Thursday of last week. However, many in the area who are signed up to the SEPA warning service did not receive the usual Text Alert, although the normal automated phone calls were made.
SEPA were made aware of the issue and undertook a review which identified an issue had occurred that day with their Text Alert system but other media channels were working. The fault was identified later on Wednesday but took time to rectify and make the Text service operational, this was achieved by 9pm on Wednesday, however the warming had been issued prior to this.
SEPA advised that they are aware that customers who only have a text message registered may have been unaware that a flood warning was issued and would recommend that customers consider adding a backup channel to their account. They advise that whilst text messages are a useful notification service there can be delays in messages if there are network outages. Please be assured that SEPA continue to work with their system provider to ensure system resilience.
SEPA have provided the following link floodline-service-leaflet-2018.pdf (floodlinescotland.org.uk) which relates to the Floodline service and how residents/businesses can sign up. They can sign up for SMS (text) and/or Voice message updates. Given the recent experience of fault with the text service it is recommended that those who live / operate in an area known to be susceptible to flooding, should seek to sign up to and use the multiple media options for notification and monitoring updates. This also includes making use of the SEPA website for information Flood Updates – SEPA Floodline and SEPA have also launched a new dedicated Flooding Twitter feed https://mobile.twitter.com/SEPAFlood which residents can choose to follow.
We would therefore ask that you share the above information through your normal social media channels to reach as many residents / businesses / communities as possible, particularly relevant to those areas known to be more susceptible to flooding whether river, coastal or surface or combination of these.